Frequently asked questions
Q. Is there a minimum order amount?
Yes, we only ask that the minimum order must be R600, but bear in mind you pay a standard courier fee so make the most of the situation by ordering everything you need at one time.
Q. I am nervous about shopping with my credit card online. How safe is it?
There is no need to be concerned about using your credit card online. It is very safe. The system we use is called PayFast. This is one of two secure online credit card platforms that have been approved by all banks. PayFast has a watertight level of security and operates behind an SSL (secure socket layer) Certificate. All your details entered on the payment page are encrypted and cannot be seen by anyone. Credit card details are completely confidential and safe. PayFast is fully PCI-Compliant which means they have gone through rigorous testing and certification to ensure information is not prone to attacks or theft.
Q. Is there any other way to make payment besides using a credit card?
The easiest and most efficient way is to pay with your credit card as your payment will reflect in our account immediately and we can process your order instantly. However, we also have an internet banking option available. This means you can pay via EFT and email proof of payment to email@example.com The only drawback is that we have to wait until the payment reflects and, depending on who you bank with, this can take up to 3 days and only then we will be able to fill the order.
Q. How does the Buy Now, Pay Later option work?
mobicred is an online account that gives buyers access to credit. The facility works in a similar fashion to retail store credit: only online. mobicred charges interest rates comparable to those of credit card providers and only levies monthly fees while the account is used (unlike most credit cards).
Q. Do you deliver anywhere in South Africa?
Yes. We deliver almost anywhere in South Africa using a courier company called Aramex or Fastway. Delivery is straight to your door and is trackable, safe and efficient. Delivery prices vary according to area, for instance Gauteng may cost less (R55) if the order is above R1001, or R110 for orders between R600 - R1000. While the rest of South Africa it may be slightly more at only R110. You can expect your order in 1 to 5 working days from day of despatch. A list of areas and corresponding delivery prices is available upon checkout.
Q. Do you deliver to other countries outside of South Africa?
At the present time we use SA Post Office for International Airfreight postage, courier rates can be requested
Q. What is the delivery cost?
Q: When is the online shop open?
Q. How do my purchases get delivered?
Q. Do I have to personally receive my order?
Q. How long does delivery take?
Q. How can I track my order?
Once your order has been dispatched we will send you an email that contains your waybill number and the web address so you can personally track progress on your delivery.
Q. What happens if my goods arrive broken?
Please contact us so we can address the matter immediately. We are here to help you and sort out any problems you may have.
Q. Do you take returns?
Yes. Products can only be returned if :
Immediately take a photograph and email us at firstname.lastname@example.org with description for the problem
If the damage reflected on the photograph is approved, a RMA Reference will be created.
This will be your reference number for the return of the goods.
The Return Authorisation Form with reference number will be sent to you via email or fax.
Products do not need to be returned if approved by the CRM Mananager.
If the damage reflected on the photograph is not approved, CRM will contact you telephonically or via email to request for the product to be returned to Annique Home Office via post.
Q. What happens if my order never arrives?
Please contact us, and we will follow it up for you using the waybill number if by courier.
Q. What happens if I want to cancel my order and paid via Payfast
If your order was placed and paid via Payfast, please notify us immediately as our orders are being processed once we get notification from Payfast that the order was paid. Unfortunately reversal will encounter fees that will be deducted from payment to your account